Magento Commerce


1) Introduction

The owner of this website is GSI Pharma Limited (‘We’/ ‘instant-pharma’/’us’/’our’) address Unit 13, The Bridgewater Complex, Canal Street, Liverpool, L20 8AH. GSI Pharma Limited is a UK registered pharmacy. To confirm the authenticity of this online pharmacy & superintendent pharmacist please visit the General Pharmaceutical Council's website: http://www.pharmacyregulation.org/registers. The owner of this website provides the information contained within the pages of this website to visitors (customers) to the website. Product information is provided by the manufacturers of individual products and must be adhered to at all time. The superintendent pharmacist is Gail Seavor MRPharmS. NPA membership number 47037.

2) Information contained on website

The contents of this website are directed solely to customers accessing the site from the UK. Your use of this site and any purchase made by yourself via this website is governed by English law. Risk and title will pass to you when the product has been despatched by us to you. You take full responsibility to comply with receiving any products ordered and usage of the products once received.

We have taken great care with the preparation of this website and all information provided by this website. We disclaim all warranties of any kind with respect to the content of this website to the fullest extent as permitted by law. GSI Pharma Limited and its directors or related companies shall not be liable for any loss, liability, damage (whether direct , indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company) as a result of or may attribute to, directly or indirectly, to your use of this website. The content of this website is designed to support, not replace, the relationship between you and your healthcare provider. All content of this website is for information purposes only and is not a substitute for professional medical advice. GSI Pharma Limited have taken great care in providing product information however you should make sure that all product packaging and labels are read carefully before use. We strongly advise that when purchasing a new product, especially if you are already receiving medical care, you should consult a doctor prior to use. Medical advice should also be sought if you have or suspect you may have a health problem.

3) Delivery

It is your responsibility to ensure that all the correct information (name, age, date of birth, address) is provided at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. All deliveries are estimated dates and not guaranteed. If your order consists of specialist luxury items, fragrances, bulk items or electrical items, these may take slightly longer to dispatch from our warehouse due to the size and weight of the product(s). Delivery charges are as follows and are subject to change at any time:

i) Within the UK – free delivery on orders over £40

ii) Standard delivery within the UK – for orders under £40 we charge £3.95 regardless of weight or size. This is the total quantity of delivery. The vast majority of orders are despatched on the same day or the following day. Normal delivery takes between 2-5 working days. Orders received and processed before 4.00pm will be despatched the same day however orders received after will be sent the following working day. In order to confirm that order shipped has been lost, we must wait 15 working days before resending or refunding the cost of the order, subject to the discretion of instant-pharma. During the period of time most shipments are located. If your items are lost or undelivered, you should contact your local delivery office to see if they are holding the order, having tried unsuccessfully to deliver your order. To locate your local UK Sorting office call Royal Mail on 0845 77 40 740 or alternatively visit their website at www.royalmail.co.uk

iii) Delivery to countries within the EU – deliveries are charged at £7.95. Deliveries are normally received within 6-12 days. For some purchases (bulk/heavy goods) it is necessary to use a courier service which may incur an additional charge however all customers will be contacted prior to shipment to advise.

iv) Deliveries to countries outside the EU (America and rest of the world) – deliveries are charged at £15.00. For some purchases (bulk/heavy goods) it is necessary to use a courier service which may incur an additional charge however all customers will be contacted prior to shipment to advise. All prices online are inclusive of VAT (value added tax) however for overseas purchases (outside UK) 15% will be deducted from order where applicable. We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs. Items ordered from outside the UK are subject to control restrictions from your country’s customs department or regulator. When items are ordered for delivery outside the UK please ensure you are aware of any restrictions which could result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority. All items are sold for the personal use of the recipient under supervision of a local health care provider. Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to paid in some countries. It is the recipient’s responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched. Due to FDA regulations and US customs we cannot guarantee supply of any medicines to the US or Canada.

4) Returns & Exchanges

It is your responsibility to contact instant-pharma by email or phone (details available on website) to inform us of your intention to return or exchange any item(s) within 7 days of receipt. After 7 days refunds/exchanges will be issued solely on the discretion of instant-pharma. Once notification has been received then stated products must be returned to instant-pharma within 14 days from date of delivery for conditions to apply. We allow returns/exchanges on items which are deemed damaged, faulty, incorrect, missing or no longer required by you. It is your responsibility that products are returned so that they are not damaged during return transit.

We will not refund or exchange unless item(s) are in saleable condition upon return. Please note the following stipulations: - All electronic equipment will only be accepted if returned if complete (including leads, accessories and software). Any software must have its original seal intact to be accepted. - Medicinal products should be unused, unopened and in its original condition upon return. - Cosmetics and fragrances must be unopened and seal intact - Health and fitness products must be dismantled and boxed as received. All returns will be scrutinised on their return before the refund/exchange process will commence. Faulty items will be accepted up to manufacturer’s warranty terms. This does not affect your statutory rights. If the item(s) are unwanted gifts or no longer required, it is your responsibility to adequately package and return items direct to instant-pharma’s address within 28 days. You will bear all delivery charges.

5) Refunds

Any refunds will be made at the discretion of instant-pharma, once satisfied the terms set out in ‘Returns and Exchanges’ have been met.

6) External links

External links can be an useful tool to help customers with current health topics etc. These will links will be provided for your convenience however they are beyond the control of instant-pharma and no representation is made as to their content. Once visiting an external link instant-pharma relinquishes all responsibility to the new site.

7) Trademarks

Trademarks, names and logos displayed on this website are registered and unregistered trademarks of the site owners, suppliers, manufacturers and partners of the owner. Nothing contained within this site should be construed as granting any licence or permission to use any trademark/logo without the prior written permission of website owner.

8) Privacy

All information collected about you to process orders or fulfil prescription requests will be protected and never passed on to any third party.
Instant Pharma do not store any financial information.

9) Errors

Errors and omissions are excepted.

10) Prescriptions

Under UK law we are only able to dispense prescriptions written by practitioners who are registered in the UK.

11) Complaints

If you are not happy or have cause for concern regarding any of the services you have receive from us, please contact:
Gail Seavor
Superindentent Pharmacist/Managing Director,
GSI Pharma Ltd
Unit 13,
The Bridgewater Complex,
Canal Street,
Liverpool,
L20 8AH
or alternatively email: gail@instant-pharma.co.uk